Welcome to the official Rules page for The Pokies 114. We tested our systems, reviewed industry practices and wrote these rules to be clear, practical and enforceable. These Terms set out the conditions under which you may use The Pokies 114 gaming platform on desktop, mobile and other internet-enabled devices. By opening or using an account you accept these Rules in full.
1.1 The operator of The Pokies 114 is registered and operates under the applicable regulatory frameworks where stated. Our platform launched to provide high-quality online gaming, reliable software and a safe playing environment. These Rules are legally binding between you (the player) and us (The Pokies 114 operator).
1.2 These Rules apply each time you access or use The Pokies 114, including when you register an account, place bets, deposit or withdraw funds, or claim any promotions.
1.3 We may amend these Rules at any time. We test and monitor our services regularly, and changes may be required for customer service improvements, to comply with law or regulatory guidance, or to protect integrity. Updated Rules will be published on this page and will apply from the time of publication.
2.1 By registering or using The Pokies 114 you confirm that you meet all eligibility criteria below and that you accept these Terms.
3.1 Registration: When you open an account you must provide accurate and current information (name, date of birth, email, phone and any requested identity information). We tested our KYC processes and found verification reduces fraud and improves payout speed; therefore you agree to provide documents when requested.
3.2 Account Ownership: Accounts must be held in one person’s name only. Multiple accounts are not permitted except where expressly authorised by us in advance. We reserve the right to close, suspend or merge duplicate or linked accounts.
3.3 Account Security: You are responsible for keeping your login credentials secure. Notify us immediately if you believe your account has been compromised. We will never ask you to disclose your password by email or chat.
4.1 We may require identity and address verification before allowing deposits, withdrawals or continued play. This helps us meet anti-money laundering (AML) and responsible gambling obligations.
4.2 Typical documents we accept include:
4.3 We tested verification turnaround times and our results show that most verifications are completed within 24–72 hours when valid documents are provided. Failure to supply requested documents may result in account suspension and withholding of withdrawals until verification is complete.
5.1 Deposits are credited to your account after we receive confirmation from the payment provider. Processing times vary by method.
5.2 You must only use payment methods in your own name. Using a third party’s card or account is generally prohibited unless pre-approved by our support team in advance.
5.3 Deposit limits may apply. These are displayed in your payment section and are imposed to comply with regulatory and responsible gaming standards.
6.1 We endeavour to process withdrawal requests promptly. Timing depends on the chosen payment method and any required verification checks.
6.2 Withdrawal rules and minimums are set by payment type and by regulatory requirements. We do not charge withdrawal fees; however, your own bank or payment provider may impose charges.
6.3 Required playthrough for certain funding methods: to comply with AML and operate transparently we apply playthrough rules to withdrawn funds where applicable. Our tested and enforced minimums are:
| Payment Method | Minimum Playthrough Before Withdrawal |
|---|---|
| PayID / Direct Bank Transfer | 1x deposited amount |
| Credit / Debit Card | 3x deposited amount |
6.4 If a withdrawal is rejected by your financial institution and returned to us, we will contact you to arrange an alternative method. Persistent rejection may require additional verification checks.
7.1 All bonuses and promotions are subject to these Rules and any specific terms attached to the promotion. We tested typical bonus flows to ensure clarity and fairness in application.
7.2 Common bonus rules you should expect:
7.3 Prohibited bonus behaviour: Players must not use multiple accounts to claim the same bonus, collude with others, employ automated devices or use betting strategies that artificially satisfy wagering requirements. Our monitoring systems detect abusive patterns; if we find abuse we reserve the right to void bonuses and winnings.
7.4 Game weighting: Certain games contribute differently towards wagering requirements. If you use bonus funds on ineligible games, bonus funds and winnings derived from them may be voided.
8.1 Fair play: We use certified Random Number Generator (RNG) systems and third-party audits to ensure fair outcomes. Our internal testing confirms game fairness and consistent RTP ranges advertised by providers.
8.2 Malfunctions: If a game malfunctions or an error occurs, you must not exploit it. We will investigate and may void bets, adjust balances or cancel winnings at our discretion. Where feasible, and if the issue was our fault, we will correct balances and reimburse affected players after investigation.
8.3 Evidence and logs: Our platform records all relevant game logs and transactional data. Our decisions on disputes are based on those records in combination with third-party provider logs where applicable.
9.1 You must not:
9.2 If we reasonably suspect breach of these Rules, we may suspend the account, withhold funds, close accounts, void winnings or take further action including reporting to authorities. Where criminal activity is suspected, we will co-operate with law enforcement.
10.1 The Pokies 114 is committed to safe and responsible play. We provide tools to help you control your activity, including deposit limits, loss limits, wagering limits, session reminders and self-exclusion.
10.2 If you feel your gambling is becoming problematic you should contact support or a recognised gambling help organisation in your jurisdiction immediately. We also operate a self-exclusion process on request.
11.1 We collect and process personal information to provide our services, comply with legal obligations and to protect the integrity of the platform. Personal data is secured and handled in accordance with applicable privacy laws and our privacy policy.
11.2 By registering you consent to the processing of your data as set out in our privacy policy and for legitimate purposes including KYC, AML, fraud prevention and customer service.
12.1 The Pokies 114 is not a bank and does not provide banking services. Account balances do not earn interest. We operate in the currencies displayed on the site; conversion services may be provided by payment processors and are outside our control.
12.2 We do not charge withdrawal fees, but third-party fees may apply. Any such fees are the responsibility of the player unless otherwise stated in a promotion.
13.1 If you breach these Rules, or if we have reasonable grounds to suspect that you have breached them, we may suspend or terminate your account, withhold funds while investigations are ongoing and close your account permanently.
13.2 Examples of grounds for suspension or termination include fraudulent behaviour, use of multiple accounts to exploit bonuses, identity theft, and laundering or other criminal activity.
13.3 We will seek to resolve disputes fairly. Our investigation will be thorough and evidence-based, and we will provide reasons for our decisions where appropriate. Any funds returned or forfeited will be governed by applicable law and these Rules.
14.1 If you dispute a decision or require an explanation of any action we have taken, contact our support team. We will investigate and provide written conclusions where necessary.
14.2 If disputes cannot be resolved directly, our terms will indicate the available independent dispute resolution or regulatory oversight body where applicable. Our platform cooperates with regulators and independent auditors.
15.1 We may change these Rules from time to time. Changes will be posted on this page and may be notified to you through your account or email. Continued use of The Pokies 114 following publication of changes constitutes acceptance of those changes.
16.1 We tested payout performance, KYC processing times and bonus clarity across multiple scenarios. Our results show that timely document submission speeds up approval and withdrawal times. We recommend keeping documents updated and complying promptly with verification requests.
16.2 We continuously monitor game providers and update our catalog to ensure certified RNGs and audited RTPs. If you suspect a problem with a particular game, report it immediately so we can investigate with the provider.
| Topic | Key Point |
|---|---|
| Minimum age | Must be the legal gambling age in your jurisdiction. |
| Account ownership | One account per person unless explicitly authorised. |
| Verification | Documents may be required; 24–72 hours typical if complete. |
| Deposits | Use only payment methods in your name; limits apply. |
| Withdrawals | Processing times vary; PayID 1x / Card 3x playthrough before withdrawal applies. |
| Bonuses | Subject to wagering rules; abusive behaviour voids bonuses and winnings. |
| Malfunctions | We may void bets or adjust balances after investigation. |
20.1 These Rules are governed by the terms published on this page and by any specific promotional terms we publish. They do not replace local law — where local law provides greater protection for the player, that law will apply to the extent required.
20.2 These Rules are written to be practical, clear and enforceable. We tested our systems and procedures to ensure reliability. If you have any questions about these Rules, contact our support team for assistance.
21.1 If you need help with verification, deposits, withdrawals or a dispute, contact support via the channels listed in your account area. Provide your account details and relevant documents where appropriate to speed up resolution.
21.2 We are committed to fair, transparent outcomes and will respond to enquiries and disputes in a timely manner.
By using The Pokies 114 you confirm you have read, understood and agree to these Rules. We regularly review and test our platform to ensure compliance and fairness, and we expect all players to act responsibly and according to these Terms.
Thank you for choosing The Pokies 114. Play responsibly.
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